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Assistance Agent (Native English)-Summer Season (Barcelona)

AXA Partners, a member of the AXA Group, is a world leader in its industry and one of the world's largest assistance providers.

We are currently looking for Insurance Assistance Agents to integrate in our Travel Assistance Business Unit in Barcelona.

Purpose of the role: Assist individuals who are in need of assistance as part of their travel insurance whilst they are travelling within their own country or internationally. The type of Travel Assistance provided during the day shift is related to international emergency medical cases:

Main responsibilities:

-To know in detail the different type of insurance policies of our clients and apply the corresponding conditions in each case.
-To advise and orient customers towards an appropriate solution.
-To coordinate all necessary steps of the assistance: Handle international telephone calls and emails, register cases and document actions into our computer based system, organize appropriate assistance and ensure the closure of each file.
-Offer a rapid and tailored customer care response to their problems in line with the coverage guaranteed under the customers' insurance policy.
-To work in a team environment to ensure proper case handling.
-Administration of invoices and claims related to each case.

What we offer:
-Temporary contract (3 months Protected content .
-Gross annual salary of 19.000€.
-Central work location in Barcelona.
-Benefits: Discounts on car, health and home insurance and other fringe benefits.
-Stable company with international environment and possibilities for career development.

If you would like to apply for this position send an email : Protected content

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