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Atención al cliente con alemán (Barcelona)

Adecco, as the HR provider of American Express Global Business Travel, is searching a Travel Counselor with Spanish and German languages.

Principal tasks:

·Booking of air/rail/ferry, hotel, car and other services related to a business trip including the understanding of Farenotes and doing rebookings

·Providing proactive consulting to ensure that the best ´logical´ price suitable for the trip, traveller and corporation has been obtained

·Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution.

·Ensuring customers´ needs and special contracts/deals between clients & suppliers

·Assistance around travel: Visa, clearance of invoices, refunds/cancellations

·Taking care of quality & feedback

·Observing standards/guidelines

·Ability to work in a goal oriented service environment (both sales & service goals)

Requirements:

- Bachelor level degree

- High Level of German Language

- Minimum of 2 years experience in a similar position

- Strong customer service skills with orientation on quality

- Both excellent written and verbal communication skills

- High knowledge of international geography

- Research / information gathering and problem solving skills

- Positive and proactive attitude

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