Adecco, as the HR provider of American Express Global Business Travel, is searching a Travel Counselor with Spanish and German languages.
·Booking of air/rail/ferry, hotel, car and other services related to a business trip including the understanding of Farenotes and doing rebookings
·Providing proactive consulting to ensure that the best ´logical´ price suitable for the trip, traveller and corporation has been obtained
·Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution.
·Ensuring customers´ needs and special contracts/deals between clients & suppliers
·Assistance around travel: Visa, clearance of invoices, refunds/cancellations
·Taking care of quality & feedback
·Ability to work in a goal oriented service environment (both sales & service goals)
- Bachelor level degree
- High Level of German Language
- Minimum of 2 years experience in a similar position
- Strong customer service skills with orientation on quality
- Both excellent written and verbal communication skills
- High knowledge of international geography
- Research / information gathering and problem solving skills
- Positive and proactive attitude