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B2C Customer Service Supervisor (Barcelona)

Are you a person with analytic skills? Do you have leadership experience and want to relocate to Barcelona? Then this is your position:

The company is a constantly growing online booking company with clients in Switzerland, France, Belgium and Spain. They offer a rewarding and multicultural work environment, while offering career opportunities. For their team in Barcelona, they are currently recruiting for a B2C Customer Service Supervisor Dutch or Swedish native speaker.

The Job

In this position you will manage the current B2C Customer service team. The objectives is to achieve client retention and satisfaction through the desired service level, reduction of costs and increase of productivity. Your main tasks in this position are:
- Managing, developing and inspiring the B2C team in order to ensure required service levels and cost efficiency
- Constantly refine the B2C strategy to ensure customer satisfaction
- Development, Implementation and Investigation to increase productivity and reduce costs
- Identify with the corporate culture and the brand
- Be aware of cross cultural differences and the individual needs of the customers
- Setting up objectives for your team and following up their achievements
- Manage the productivity and satisfaction of current and potential clients

The Profile

The most important are the language requirements, the analytic and leadership skills. Beside this our client is looking for someone with the following skills:

- Native Level of Dutch or Swedish, excellent Level in English and the ability to communicate in Spanish
- Min. Protected content of experience in B2C Customer Service
- Proven experience as Team Leader or Supervisor in a B2C driven organization
- Excellent communication and leadership skills
- Expertise in troubleshooting and analysis
- High analytic skills
- Demonstrated experience in gathering, anticipating and meeting market needs
- Knowledge in live chat for Business would be a plus
- A combination of technical knowledge, creativity and business acumen

The Offer

- A young and dynamic work environment
- Real career opportunities
- Being part of a constantly growing company
- Working in a multicultural and open minded environment
- An attractive salary between 22.000 and 24.000 Euro/year gross
- 5% bonus of gross salary
- Permanent contract with 6 months trial period
- 24 days of holiday per year
- Company stocks and

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