GERMAN CUSTOMER SERVICE AGENTS (Barcelona)
Sitel is redefining outsourcing excellence in the contact center, by raising the bar on expectations.
We are the leading global business process outsourcing provider of customer care and complementary back-office processes.
According to the Black Book of Outsourcing, Sitel is the number one global call center outsourcing provider and received the top score in 11 critical performance categories including vertical expertise, reliability, innovation, trust, flexibility and customization.
We are looking for German native speakers with fluency in English to be part of a customer support team within a very atractive service.
The role of the Customer Service Representatives involves providing excellent customer service, supporting HP consumers via email and/or phones.
Through problem identification, troubleshooting, education and resolution, these experienced agents will be required to provide innovative and exceptional customer experience .
You will be part of a team providing premium customer service via e-mail, and phone support. You will need to be able to respond in English and German.
Duties & Responsibilities:
¿ Troubleshoot and handle customer inquiries.
¿ Respond to consumer requests in a timely manner and high quality.
¿ Escalate issues using the appropriate procedures
¿ Keep abreast of technological changes and procedure updates as they arise.
¿ To be courteous at all times to consumers and colleagues.
¿ Understand and comply with all company and client security requirements
Be part of a multicultural team
Be part of a very attractive call centre service
Time table: Full time (39h/week) Monday to Friday
Obra y Servicio contract
Paid Training period. Starts 02/01/2012
Real possibilities to grow inside the company
Salary: 20.000 gross per year
- 50% discount in private health inurance
- Medical Assistance in-company (Sitel 22@).
- Iberbrok Corredor de Seguros: 10% less to Sitel¿s employees and their families in home insurance.
- Mortgage and loans with low interests through DEUTSCHE BANK
- HP Discounts
- Up to 40% discount on Philips products
- 15% discount on your car insurance, ¿Expert Ejecutivos Correduría de Seguros¿.
- Among others.
If you are interested please send your CV to Protected content with reference "German CSA"