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Jobs at Hewlett-Packard for German Speakers (Barcelona)

Hi All

A friend of mine at HP asked me to post these vacancies at HP. If you are interested send me a short message and I'll reply with his contact details. DON'T BOTHER sending me your CV or an introduction letter- I'm not involved in the selection. ...and for those who were wondering these are real permanent jobs at HP, not at an agency or outsourced provider...

Cheers and good luck.

Job 1: Customer Service Representitive

MISSION AND STRATEGIC ACTIONS
Mission Protected content relationships
Strategic actions:
Serve as single point of contact for Direct customers
Answer to customer requests regarding open orders and claims
Proactively communicate order status to customers

Mission Protected content receipt and check
Strategic actions:
Receive order from customer
Check that order contains mandatory information and is adequately filled
Check that order information is accurate
Complete order information
Forward checked orders to the order entry team

Mission Protected content order follow-up
Strategic actions:
Uses internal tools to check order status
Verify that order are scheduled within service level agreements
Inform customers about deviations
Take appropriate action in case of deviation
Confirm order to customer within defined timeframe

Mission Protected content management
Strategic actions:
Analyze and qualify claims
Identify the corrective action to be taken
Transfer instructions to the appropriate teams
Collaborate with other HP entities to ensure claims are resolved appropriately

Mission Protected content management
Strategic actions
Identify and analyze orders shipped but not invoiced
Provide reason for no invoice
Transfer instructions to appropriate teams to solve potential issues

Education
HNC/HND in Business or sales or equivalent experience

Experience
Experience in one or more of the following:
One or two years experience in sales admin support job with basic administrative & clerical support for sales and in sales for advanced level role.
External customer interface experience
Experience in taking care of ongoing business
Experience in answer to a wide-range of complex customer inquiries requiring investigation (non-standard solutions)
Experience in acting as liaison between customer, sales/support team & supporting divisions / business centers
System administration

Knowledge
Basic knowledge of general administrative/clerical processes
Knowledge of sales support processes (order tracking; quotations; configurations ;product delivery & support)
Broad knowledge of administration, report generation and database inputs
Knowledge in IT Tools (database system; MS-Office and computer tools…)
Exchange, SQL technical knowledge and experience
General understanding of procurement processes

Skills
Ability to work with minimum supervision
Interpersonal & communication skills (telephone, clarity, …)
Customer-oriented
Ability to easily adapt to different situations, efficient in stressful situations
Thoroughness
Resourceful, inventiveness

Language

* English is a must
* German is a must




JOB 2: Sales Support Administrator

The Sales Support Administrator works in a European, multicultural and multilingual business environment. This position is within Volume Direct organization (EMEA Operations). The team aims at supporting Sales and Customers in their offer/catalogues management.


The Main responsibilities include but are not limited to:

Key contact for the Sales organization for Customer procurement solutions
Guide Sales in the setup of new catalogue structures.
Influence for product catalogue simplicity & margin increase
Pricing approval in line with delegations
Drive product catalogues setup & maintenance in line with Sales and End of Life requirements
Co-ordination of demo and evaluation units
Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities
Creation of special (ad-hoc) reports & analyses
Coordination of catalogue maintenance & Customer quote documents
Publishing prices and product updates to customer within agreed deadlines.


Profile:

· Protected content German
· Protected content in English
· Protected content with a degree in a field such as Business Management, Economics or similar
· Protected content analytical skills and have the ability to relate and compare data from different sources as well as the identification of issues and the sourcing of relevant information
· Protected content interpersonal skills and the ability to relate problems and solutions to different areas of the organization
· Protected content good understanding of relevant industry data sources and interpretation of them
· Protected content software skills
· Protected content Knowledge of the end-to-end process of sales operations
· Protected content team player, collaboration and proactive
· Protected content customer service skills
· Protected content to easily adapt to different situations, efficient in stressful situations
· Protected content to work across multi country teams
· Protected content planning and organizational skills

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