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Technical Support Agent (Barcelona)

The Company

Our client has a renowned reputation, international presence and a very dynamic atmosphere. To support their growth, they are currently looking for Technical Support Agents with native level of German, Dutch or Swiss German.

The Job

In this position, the ideal candidate ensures Technical Support to the consumers of company’s products. The main tasks involve:
- Assistance of customers with all hardware/software issues
- Provide information and advice users on appropriate action to solve IT issues
- Respond to incoming requests for assistant via telephone of email
- Track issues and queries in company’s internal system, register and establish follow-up
- Ensure quality service
- Ensure high level of customer satisfaction and record information

The Profile

- Native level of Dutch or German or Swiss German + good level of English
- Previous experience in customer service or technical support is a plus
- Good communication skills
- Team player and open-minded
- Enthusiast and motivated
- Eager to learn and self-starter

The Offer

- An attractive salary in line with market conditions: 16.000€ yearly
- Career opportunities
- Extensive trainings offered
- Dynamic and rewarding work environment
- Free Spanish classes
- Relocation package (flight tickets and accommodation for the first days)

Interested? Apply now by sending your CV in English to Protected content

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