Urgent French Native for Technical Support (Barcelona)
Sitel is a global Business Process Outsourcing (BPO) leader.
We have 5 sites based in strategic and accessible locations across Spain alone… Globally we have over 52,000 employees based in Protected content , spanning 26 countries. So as you can imagine the opportunities are endless for development, learning and ultimately promotion.
Sitel as a company is a fantastic place to work. - We know this as we have listened to our employees via different varieties of forums and employee engagement surveys
Do you want to be part of one of the friendliest, most exciting and satisfying working environments? Then think Sitel - ‘a great place to work’.
Do you want to be part of a globally recognised operation? Then think Sitel – ‘a great place to work’.
As a global operation, we are renowned for our award winning contracts, ever increasing client portfolio and great internal development opportunities. You won’t find another organisation like ours.
As one of the leaders in the outsourcing world, we have worked hard to create an environment that gives you the same level of support and care that we give to our customers.
Summary of Primary Job Responsibilities
We are looking for French Customer Services Advisors to join our expanding team, so if you want to help customers over the phone and have a technical profile then please apply now.
The role of the Customer Service Representatives involves providing excellent customer service, supporting consumers via email and/or phones.
Through problem identification, troubleshooting, education and resolution, these experienced agents will be required to provide innovative and exceptional customer experience.
You will be part of a team providing premium technical customer service via e-mail, and phone. You will need to be able to respond in French.
We currently assist customers with:
• Technical issues
• Troubleshoot for faults in electrical items for the home and entertainment
You will ideally have some experience of technical customer support and be computer literate (advance). In addition, you will need to be highly motivated and enthusiastic with good verbal and written communication skills. Self-organised, good planning and prioritisation skills and a natural problem-solving ability are also important.
1375€ gross/month for 39h/week.
Full time Protected content a week, you have to be available to work Monday to Friday
Please put in an application and we will contact you as soon as possible at Protected content